How to Contact Us

We operate this business from home, so weekend hires are welcomed. In addition to our regular 24 rates, we also have a special weekend rate available.

The weekend rate applies to hires collected on a Friday after 3pm and returned on Mondays before 10am.

Give us a call! Even if we don’t have the item you are looking for in stock, we may be able to assist you to find it.

We will need the following details from you to confirm your booking:

• Full Name
• Date of Birth
• Mobile number
• Email address
• Australian residential address
• Date and time of pickup and return

If you need to use someone else’s credit card for your booking, you will need to have them fill out and return the 3rd Party Credit Card Authorisation Form (click here to download) and return it to us prior to collection so we can verify the information provided.

We will not charge a 3rd party credit card until the owner has been contacted and the information on the form has been verified, so allowing enough time for verification is essential.

Unfortunately no, we only provide equipment for Australian Domestic use and you will be required to provide proof of ID listing an Australian residential address in order to complete your booking.

No equipment hired from GCCH can be taken outside of Australian borders.

As most photographers operate outside of normal hours, you are able to make an appointment to pickup and drop-off gear between 6:00am and 8:00pm.

We are shooters ourselves, so we understand that things can sometimes happen last minute and shoots run outside normal operating hours.

We operate by appointment only can’t accept walk in’s. We try to be as flexible as possible.

You will need to bring with you a credit card and Australian drivers license or passport listing your Australian residential address.

If you live outside of Australian you will need to have an Australian Resident make the booking on your behalf.

We can offer a delivery service within the local area if needed, however delivery fees do apply.

We can arrange to courier certain items to you, however there are limitations. You will be required to pay a holding deposit and are fully responsible for any loss or damage that may occur whilst the items are in transit. Note that the billable hire period also includes days spent in transit.

All the items on this website list 24 hour, weekend and weekly rates, so extended hires are welcome.

Please note the weekend hire rate only applies to items picked up on Friday after 3pm and returned Monday before 10am.

Weekly rates are for 7 consecutive days.

You know how important it is to have your gear on time ready for your shoot, so don’t be tardy when returning it. Often there is another photographer relying on lenses etc, and if there are issues with timeliness, you may be banned from renting with us, and you will probably also get charged a late fee.

Yes! All of our equipment is fully insured for loss and accidental damage.

Please note that exclusions and terms and conditions apply, so please check with us if you have any questions or are planning a shoot that includes shooting over water or hazardous activities.

Gold Coast Camera Hire takes no responsibility, including in Negligence, for any rental availabilities provided to customers which do not come to fruition, or where equipment may be unavailable at the time provided to you. As an example, there may be rare cases where a previous renter has damaged an item, and it thus will would not be available. In short, stuff happens, people break things, or electrical or mechanical issues can occur. This is unfortunate and very rare, but we cannot be held responsible for losses that could occur for you if it causes your booking to fall through at the last minute. However we can say this, our gear is arguably the best, and it is less prone to things going wrong, so we do our best to make sure that it doesn’t happen.